Reference

z18 Privacy Policy for Your Account Data

Clear account records, wallet status and device details help us keep your z18 access organised across Indonesia.

Account dataWallet activityDevice controlsPolicy requests

How DANA and QRIS Data Is Used

z18 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details needed to create and protect your account, including your phone number, verification status, sign-in records, device type, browser signals and support messages. When you select DANA, OVO, GoPay or QRIS, we receive payment status and reference details needed to match

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an account action; we do not need your wallet password. Bank transfer and virtual account records may also be retained for reconciliation. We use these records to confirm account activity, investigate an unclear cashier status and protect the service from unauthorised access. Where access or eligibility
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is discussed, it depends on local law. We keep data only for the period needed for account administration, security, dispute handling or a legal obligation, then remove or anonymise it under our internal process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR DATA

Account Support for Privacy Requests

You do not need to guess where a privacy question belongs. Start from the support link beside your account area and describe the exact record, wallet…

HANDLING YOUR RECORDS

What This Privacy Policy Covers

We keep this policy practical by connecting each data category to an account action you can recognise.

Account details

We use your phone number, account identifier and verification state to create access, confirm ownership and respond to account requests. We do not ask for a wallet password during ordinary support handling.

Payment references

DANA, OVO, GoPay and QRIS may provide a status or reference connected with your account action. Bank transfer and virtual account records support matching, reconciliation and a clear response to payment questions.

Device signals

Your browser, operating system, approximate network details and sign-in time help us recognise unusual account access. These signals support security checks when you move between a phone and desktop.

Cookies

We use necessary cookies or similar storage to keep sign-in state, remember a selected setting and protect account pages. You can manage browser storage, although removing it may interrupt the account path.

Retention

We retain account, support and payment records only as long as needed for the stated service purpose, security checks, dispute handling or legal duties. After that, records are deleted or changed so they no longer identify you.

Withdrawal checks

Before processing a withdrawal request, we may compare the account identity, transaction reference and wallet or bank destination. This check helps prevent another person from directing funds through your account.

Privacy Policy Answers for z18

These answers address the questions we expect you to ask before opening an account or connecting a local wallet. They explain the practical route for access, data requests and payment records without replacing the full Privacy Policy text. If your situation is different, use the support path attached to your account.

The z18 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use phone verification to confirm account ownership and help protect sign-in access. If you contact support about a changed device or account record, the verification state helps us handle the request safely.

No. We use the payment status and reference needed to match an account action, not your wallet password. The same approach applies when you use OVO, GoPay, bank transfer or a virtual account.

Use the support route linked to your account and describe the record that needs correction. We may ask you to confirm account ownership before changing phone, identity, wallet or security details.

We keep records for account administration, security, dispute handling or legal duties only for the period needed for that purpose. We then delete or anonymise them under our internal retention process.

Yes, you can request a copy through the account support path. Tell us which category you need, such as device records, support messages or QRIS references, and we will explain the available response.

The policy explains our data handling, while account access and eligibility depend on local law. If you are in Indonesia, use the account route shown for your location and contact support when access wording is unclear.

z18 Privacy Policy for Your Account Data

Account Support for Privacy Requests

What This Privacy Policy Covers

Account details

Payment references

Device signals

Cookies

Retention

Withdrawal checks

Privacy Policy Answers for z18

01 What does the z18 Privacy Policy cover?

02 Why does z18 need my phone verification data?

03 Does the Privacy Policy store my DANA or QRIS password?

04 How can I request a correction to my z18 data?

05 How long does z18 keep account and payment data?

06 Can I ask z18 for a copy of my personal data?

07 Does this Privacy Policy apply wherever I access z18?

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